Terms and conditions

How to buy?

Add the products you want to the shopping cart and place your order. We will ask you for your delivery details and contact person. If you prefer, you can email info@owriginal.com or call us on +34 918 314 064 and we will help you to place your order.

How to pay?

You can choose from any of the following payment methods, all of which are secure:
- VISA or MASTERCARD through a secure payment gateway.

- BANK TRANSFER
La Caixa 2100 0194 3502 0029 9953
BBVA ES75 0182 0242 4202 0152 3515
Banco Santander ES87 0049 1803 5521 1175 5920

- INTERNATIONAL TRANSFERS:
BIC (SWIFT): CAIXESBBXXX-
IBAN: ES07 2100 0194 3502 0029 9953
IBAN: BBVA ES75 0182 0242 4202 0152 3515

- PAYPAL
If you are a user of this payment system, you can also choose it directly from the order.

How much will I pay for shipping?

All our products have free shipping within the Iberian Peninsula (except the Balearic Islands and the Canary Islands).

How can I check the status of my order?

Click on the following link

How to download your invoice?

Click on the following link

How and when will I receive my order?

When you place your order, we will provide you with a tracking number and the usual delivery time may be up to 10 working days. Occasionally there may be higher delays, but in this case, the customer can withdraw the order at his discretion, and we will refund your money.

Can I return the order?

If the order does not meet your expectations, you have the right to return it within a maximum period of 14 days, but in this case, the shipping costs will have to be paid by the customer in accordance with the law.

What if it arrives broken?

All our products travel covered by insurance, so if you receive an article in bad condition, you are entitled to an immediate replacement free of charge. But to process the claim to the insurance company, we will require you to send us a photograph showing the damage within a maximum period of 24 hours.

What is the warranty on my order?

We offer a 3-year warranty from the date of purchase.

What happens if the order does not arrive?

You can check the status of your order at any time from our website. You can also email us with your order number, and we will respond to you as soon as possible. Not to mention that we are also at your service at the following telephone numbers +34 918 314 064 or +34 902 109 841.

This is my first time buying online

We are a website based in Spain. And we have more than 75000 customers and 250000 hits per month, and we ship an average of 2000 orders per month.
You can be sure, there is always a first time for everything.

What is Owriginal's privacy policy?

You can check our legal terms and conditions. And we assure you that none of our databases will be transferred, borrowed, sold or exchanged to any other company, association, person or entity. To preserve and guarantee your privacy always and in accordance with the Organic Law 15/1999, you can access these data and you can exercise your right of access, rectification, cancellation and objection at any time by sending an email to info@owriginal.com